WHAT OUR CUSTOMERS HAVE TO SAY ABOUT CARTER & ROWE BROOKLYN
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MEET ELISE & JAMES
We are Carter & Rowe Brooklyn — founded by Elise Carter and James Rowe, partners in life and in our store.
What began as a shared appreciation for thoughtful design and everyday style has grown into something more intentional: a space built on the belief that clothing should feel as good as it looks, and live effortlessly within your day-to-day life.
Every piece we offer is chosen with purpose. No fast trends — just well-made, versatile essentials designed to move with you and last beyond the moment.
Our store is more than a place to shop.
It’s a reflection of Brooklyn’s energy — grounded, expressive, and real. Built on trust, attention to detail, and a genuine connection to the people who walk through our doors.
Welcome to our story.
Frequently ASKED QUESTIONS
Yes, we offer free premium shipping on all orders. We want to make sure your purchase arrives quickly and safely at no extra cost.
Absolutely! You can return your order within 30 days of receiving it. Items must be unworn, undamaged, and in their original condition. Simply reach out to us through our Contact Page or email us directly at support@carterandrowe.com, and we’ll guide you through the return process.
Once your order has been processed, you will receive a confirmation email with your personal tracking number. You can then track your package anytime through our Order Tracking Page.
Each product includes a detailed size chart to help you pick the best fit. If you’re between two sizes, we recommend going one size up for extra comfort. Still unsure? Our customer support team is happy to assist you.
You can shop safely and securely with the following payment methods:
- Credit Cards (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
- Shop Pay
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.
Our customer support team is always happy to help. You can reach us through the Contact Page or by email at support@carterandrowe.com. We usually reply within 24 hours.
30-DAY MONEY-BACK GUARANTEE
At Carter & Rowe, you can shop with peace of mind thanks to our 30-day money-back guarantee. Simply return your items within 30 days.

